Terms of Service

Last updated: 20/11/2025

Welcome to Shree Shivalic. By accessing or using our website www.shreeshivalic.in, you agree to the following Terms of Service. Please read them carefully.

1. General

This website is operated by Shree Shivalic (Proprietorship).
Throughout the site, the terms “we”, “us” and “our” refer to Shree Shivalic.

By using this website, you:

• Accept all terms, conditions & policies
• Confirm that you are at least 18 years of age
• Agree to comply with all applicable laws

2. Products & Services

We sell dry fruits and related food items.
All products listed are subject to:

• Availability
• Changes in price
• Changes in packaging
• Discontinuation without prior notice

We try to display accurate product images and descriptions, but slight variations may occur.

3. Pricing & Payments

• All prices displayed are inclusive of applicable taxes (unless specified).
• We reserve the right to update prices at any time.
• Payments must be made using accepted methods on our website.
• Order confirmation is sent only after successful payment.

We use secure payment gateways; we do not store credit card, UPI, or banking details.

4. Shipping & Delivery

• We process orders within 1–3 business days.
• Delivery timelines vary by location.
• Delays due to courier, natural events, or unforeseen circumstances are not under our control.
• Users must provide accurate shipping details.

Incorrect address or failed delivery due to user error may result in extra charges.

5. Returns, Refunds & Cancellations

As dry fruits are consumable items, we generally do not accept returns due to safety reasons.
Returns/refunds are allowed only if:

• Wrong product delivered
• Damaged product received
• Product missing from the package

To request resolution:

• Email us at care@shreeshivalic.in within 48 hours of delivery
• Provide order number, photos/videos as proof

Refunds are issued after inspection and may take 5–10 business days.

Cancellations are only accepted before order dispatch.

6. Accuracy of Information

We are not responsible if:

• Information on the website is outdated
• Errors occur in product descriptions/pricing
• Images vary slightly due to display settings

We reserve the right to correct errors without prior notice.

7. Prohibited Uses

You agree not to:

• Use the website for unlawful or fraudulent activity
• Attempt to breach security
• Interfere with the website’s functionality
• Upload malicious code, scripts, or viruses

Violation may result in termination of your access.

8. Intellectual Property

All content on the website, including:

• Text
• Images
• Logos
• Product descriptions
• Branding

is owned by or licensed to Shree Shivalic.
Unauthorized use is strictly prohibited.

9. Limitation of Liability

We are not liable for:

• Any indirect, incidental, or consequential damages
• Losses arising from website downtime or delays
• Misuse of our products
• Third-party service failures (courier, payment gateway, etc.)

Use of our website and products is at your own risk.

10. Governing Law

These Terms are governed by the laws of India, and disputes fall under the jurisdiction of Surat, Gujarat courts.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Updated terms will be posted on the website.

12. Contact Information

For any questions regarding these Terms, contact us:

📧 care@shreeshivalic.in
📍 203, Stuti Rang-Raag Residency, Nr. Iskcon Temple Road, Jahangirpura, Surat – 395005